Terms of Service

These Terms of Service (the “Terms”) are a binding legal agreement between you and AutoPrintFarm LLC, a Delaware limited liability company (“AutoPrintFarm,” “we,” “us,” or “our”), covering your use of the AutoPrintFarm web app, mobile apps, browser extension, the Wi-Fi hub and camera, our APIs, and everything we offer at autoprintfarm.com and app.autoprintfarm.com (together, the “Service”).

Please read these Terms carefully. They include a binding arbitration agreement and a class-action waiver (Section 20) that affect how disputes are resolved, and broad disclaimers and limitations of our liability (Sections 16–18). By clicking “I agree,” creating an account, or using the Service, you agree to these Terms and to our Privacy Policy and Acceptable Use Policy, which are incorporated here by reference. If you don’t agree, don’t use the Service. If you’re agreeing on behalf of a company, organization, or other entity, you represent that you have authority to bind it, and “you” means that entity.

We’ve tried to write this in plain language. It’s still a contract — read it.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, and able to form a binding contract, to use the Service. The Service is intended for commercial and professional 3D-printing operations, not for consumers or personal, family, or household use. You may not use the Service if we’ve previously banned you, or if you are barred from doing so under applicable law, including U.S. export-control and sanctions laws (Section 19).

2. Your account and team

You need an account to use the Service. You agree to provide accurate information, keep it current, and keep your login credentials secure. You are responsible for everything that happens under your account, whether or not you authorized it — so use a strong password, enable any available security features, and don’t share your credentials.

The Service supports team roles — owner, admin, operator, and viewer. If you invite people to your workspace, you are responsible for their use of the Service, for assigning them the right level of access, and for their compliance with these Terms. The workspace owner controls the account, its billing, and its data, and is responsible for the entire workspace. Notify us immediately at nate@autoprintfarm.com if you suspect any unauthorized use of your account.

3. The Service, hardware, and changes

AutoPrintFarm runs both sides of a 3D-printing business in one workspace — the production floor (fleet, queue, materials, slicing) and the commerce side (orders, worklist, analytics, shipping). The Service includes optional hardware:

• A small Wi-Fi hub that links your printers to the cloud over your own local network.
• An optional camera device that streams live video of a printer to your workspace on demand.

If you buy a hub or camera, ownership of that physical device passes to you on delivery, but the firmware on it is licensed, not sold — see Section 6. We may push firmware updates to keep the devices secure and compatible, and you consent to those updates. The devices are bridges to the Service; they don’t function as standalone products apart from these Terms.

We’re building quickly. We may add, change, suspend, or remove features, plans, integrations, or hardware at any time. Some features are offered as “beta,” “preview,” “early access,” or similar (“Beta Features”) — see Section 15. If we make a material change that meaningfully reduces the core functionality of a paid plan you’re on, we’ll give you reasonable notice.

4. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy, which is part of these Terms. In short, you agree to use the Service only for your own lawful 3D-printing operation, and you agree not to:

• Break the law; infringe anyone’s intellectual property; or upload, slice, host, print, manufacture, or sell anything you don’t have the right to produce.
• Use the Service to design, slice, print, manufacture, or sell any firearm, firearm frame or receiver, suppressor, magazine, ammunition, weapon, weapon component, explosive, or other regulated, dangerous, or prohibited item, or any file whose purpose or foreseeable use is to make one — regardless of how it is described. See the Acceptable Use Policy for the full prohibition.
• Produce or sell counterfeit goods, or items that violate another party’s patent, trademark, copyright, trade dress, trade secret, or right of publicity.
• Access another customer’s data, workspace, hub, or camera, or probe, scan, or breach the security of the Service.
• Reverse-engineer, decompile, resell, sublicense, or create derivative works of the Service except as the law expressly permits and these Terms allow.
• Overload, disrupt, or interfere with the Service or its infrastructure, including abusing the API outside documented rate limits, or using bots, scrapers, or automated means except through our documented APIs.
• Upload malware, or use the Service to store or distribute unlawful, infringing, harmful, or fraudulent content.

We don’t pre-screen content, but we may — in our sole discretion and without obligation — review, remove, or disable any content or workspace, and suspend or terminate access, with or without notice, if we believe it violates these Terms, the Acceptable Use Policy, or the law, or threatens the Service, other customers, or anyone’s safety. Where we reasonably believe activity is unlawful, we may report it to law enforcement and regulators and cooperate with them, and you consent to that disclosure.

5. Your content and print files

You keep ownership of everything you upload or create through the Service — your 3MF and G-code files, models, designs, order data, materials, settings, images, and the rest (your “Content”). We don’t claim ownership of it.

To run the Service for you, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, cache, copy, transmit, render, parse, slice, stream, and process your Content — for example, to stream a print file from the cloud to your printer, slice a model, generate thumbnails and metadata, sync orders, produce shipping labels, and show you your dashboard. This license exists solely so we can operate, maintain, secure, support, and improve the Service, and it ends when you delete the Content or close your account, except for residual backups that age out on our normal schedule and anything we must keep to comply with the law or enforce our rights.

You are solely responsible for your Content and for having all rights necessary to use it. You represent and warrant that your Content, and our processing of it as described here, does not and will not infringe or misappropriate any third party’s intellectual-property or other rights, violate any law, or breach any contract. We don’t use your Content to train machine-learning or AI models — see our Privacy Policy.

Copyright and takedowns (DMCA)

We respect intellectual-property rights and expect you to do the same. We respond to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act (DMCA) and may, in appropriate circumstances and in our discretion, remove or disable content and terminate the accounts of repeat infringers. To report content you believe infringes your copyright, send a notice with all elements required by 17 U.S.C. § 512(c)(3) to our designated agent at legal@autoprintfarm.com. We may also remove or disable content we believe in good faith infringes or misappropriates any other intellectual-property or proprietary right.

6. Intellectual property

The Service — the software, the hub and camera firmware, the apps, the website, our designs, logos, trademarks, and documentation — is owned by AutoPrintFarm or our licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service and the device firmware for your own internal business operation, subject to these Terms. We reserve all rights not expressly granted. “AutoPrintFarm” and our logos are our marks; don’t use them without our written permission. If you send us feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose without any obligation to you.

7. Plans, billing, and the hardware

Free and Pro

The Free plan is free for one printer — no credit card — with monthly limits on prints and storage, plus the iOS app, live monitoring, and failure alerts. The Pro plan starts at $19 per month and includes three printers, with unlimited prints, files, and storage, Shopify, Etsy, eBay, Wix, and WooCommerce order sync, the queue, inventory, worklist, analytics, team roles, and API access. Current plan details and limits are on our pricing page, which is part of these Terms.

Per-printer pricing

Pro includes three printers. Beyond that, you pay per additional printer on a sliding scale — $6, then $4, then $3 per printer as you scale. There is no cut of your sales revenue and no per-print or per-job charge for using the management platform. Optional add-on services that you separately enable — such as buying shipping labels (Section 9) — carry their own usage-based fees, which are described where you turn them on.

How billing works

Paid plans are billed monthly in advance through our payment processor, Stripe. By subscribing, you authorize us, through Stripe, to charge your payment method on each renewal until you cancel, and to store and charge your saved payment method for any usage-based fees you incur. Plans are month-to-month — cancel anytime from your account, and your plan stays active through the end of the period you’ve already paid for. Fees are stated in U.S. dollars and are exclusive of taxes, which you’re responsible for where applicable.

If you add printers mid-cycle, we may charge a prorated amount for the rest of that period. Except where required by law, all payments are non-refundable, and we don’t provide refunds or credits for partial periods, unused capacity, or dissatisfaction. We may change our prices; if we do, we’ll give you notice before the change applies to your next renewal. If a payment fails or is charged back, we may suspend the Service and any unpaid amounts become immediately due.

8. Your products — you are the manufacturer and seller

AutoPrintFarm is a software and connectivity provider. You alone are the manufacturer and seller of record of every physical item you produce or sell using the Service (your “Products”). We do not manufacture, inspect, test, certify, take title to, sell, ship, or take possession of any Product, and we are not part of the chain of distribution.

You are solely responsible for your Products and everything about them, including their design, quality, safety, fitness for any purpose, materials, warnings and labeling, and compliance with all applicable laws and standards (including consumer-product-safety, choking/small-parts, flammability, age-grading, and labeling rules), as well as any recalls, warranty claims, and your relationships and disputes with your own customers. You assume all risk arising from your Products, and you agree that AutoPrintFarm has no liability for any claim — including personal injury, death, or property damage — arising out of or relating to any Product, regardless of legal theory.

9. Shipping labels

If you enable shipping, you can buy carrier shipping labels (e.g., USPS, UPS, FedEx) through the Service. AutoPrintFarm is not a carrier; we resell carrier services, sourced through our shipping technology provider (Shippo), at our rates, which include a per-label service fee and markup. Your use of shipping labels is governed by our separate Shipping Label Terms, which you must accept before buying a label and which are part of these Terms.

In short: the carrier — not AutoPrintFarm — transports your packages and is solely responsible for pickup, transit, delivery, loss, damage, and delay. You are solely responsible for the accuracy of your shipment details (address, weight, dimensions, declared value, service), for not shipping prohibited or hazardous items, and, for international shipments, for customs declarations, duties, taxes, and export compliance as the exporter of record. Carriers issue post-shipment adjustments, surcharges, and reweighs, and you authorize us to pass any such carrier debit or credit through to your account. Refunds for unused or voided labels are carrier-controlled and not guaranteed. Shipping insurance is not included unless you separately purchase it. See the Shipping Label Terms for the details.

10. Connected stores and third-party services

The Service connects to third parties you choose to integrate — such as Shopify, Etsy, eBay, Wix, and WooCommerce for orders; Stripe for payments; Shippo and carriers for shipping; your own printers and slicers; and Google, Microsoft, or Apple for sign-in (each, an “Integration”). When you connect an Integration, you authorize us to access, receive, and process data from it on your behalf as needed to provide the Service, and you represent that you have the right to grant that access and that doing so complies with the Integration’s terms.

For data about your buyers and customers that flows in from a connected store, you are the controller of that data and we act as your processor / service provider, handling it only to sync, route, fulfill, and ship orders on your behalf — never to market to your customers and never to sell or to train AI models. How we handle that data, the platform-required deletion signals we honor, and the data-processing terms that apply between us are described in our Privacy Policy and Data Processing Addendum. Each Integration is operated by a third party under its own terms and privacy practices; we’re not responsible for those third parties or for any Integration becoming unavailable, changing, or discontinuing. You’re responsible for keeping any credentials or access you grant accurate and authorized, and you can disconnect an Integration at any time.

11. Connecting external AI assistants

The Service offers an optional interface (an MCP server) that lets you connect a third-party AI assistant of your choosing — such as Claude or ChatGPT — to read or act on your own workspace data through scoped, revocable authorization. If you enable this, you direct us to share your workspace data with that third-party AI provider, and your use of that provider is governed by its own terms and privacy policy, not ours. We don’t control and aren’t responsible for what that provider does with the data you choose to share with it. You can revoke access at any time.

12. Service availability and resilience

We work hard to keep the Service running, but we provide it “as is” and “as available,” without any uptime guarantee or service-level commitment unless we’ve agreed to one in a separate signed contract. The Service may be unavailable for maintenance, updates, or reasons outside our control, and we are not liable for any such downtime or for any third-party Integration, carrier, or printer being unavailable.

By design, an in-progress print keeps running locally if your internet or our cloud goes down — the job lives on the printer. Status, queue, and order sync catch up when the connection returns. While offline, you lose live monitoring and the ability to dispatch new jobs. This resilience is a feature, not a promise of uninterrupted service.

13. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE, THE HARDWARE, AND ALL RELATED FIRMWARE AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, THAT IT WILL MEET YOUR REQUIREMENTS, OR THAT ANY DATA, SLICING OUTPUT, ESTIMATE, OR RESULT WILL BE ACCURATE OR RELIABLE.

3D printing involves physical machines, heat, moving parts, electricity, and materials. You are responsible for the safe operation of your printers, hardware, and workspace. The Service is a management tool, not a substitute for supervising your equipment, following your printer and material manufacturers’ instructions, and observing fire, electrical, and workplace-safety requirements. We are not liable for failed or defective prints, wasted material, damaged equipment, fire, or property damage arising from your printing. Some jurisdictions don’t allow certain warranty exclusions, so parts of this section may not apply to you.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AUTOPRINTFARM AND ITS OWNERS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, OR FOR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE, THE HARDWARE, OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF WE’VE BEEN ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). For amounts you pay for shipping labels, our liability is further limited as described in the Shipping Label Terms.

These limitations form an essential basis of the bargain between you and us and apply even if a limited remedy fails of its essential purpose. They do not apply to liability that cannot be limited by law. Some jurisdictions don’t allow certain limitations, so parts of this section may not apply to you.

15. Beta features

We may offer features labeled beta, preview, early access, evaluation, experimental, or pre-release (“Beta Features”). Notwithstanding anything to the contrary, Beta Features are provided “as is” for your evaluation, at your sole risk, may be changed, suspended, or discontinued at any time without notice or liability, may contain bugs or errors, may cause system failure or data loss, and carry no warranty, support obligation, or service-level commitment. Don’t rely on a Beta Feature for anything you can’t afford to lose.

16. Indemnification

You agree to defend, indemnify, and hold harmless AutoPrintFarm and its owners, officers, employees, contractors, and agents from and against any and all claims, demands, suits, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Content, designs, models, and print files; (b) your Products and their manufacture, sale, fulfillment, shipment, or use, including any claim of personal injury, death, or property damage; (c) any actual or alleged infringement or misappropriation of any patent, copyright, trademark, trade dress, trade secret, right of publicity, or other right by your Content or Products; (d) your shipments, including prohibited items, customs and export matters, and carrier charges; (e) your use of the Service or any Integration; (f) your violation of these Terms, the Acceptable Use Policy, or any law; and (g) any claim brought by your customers, employees, or other third parties relating to the foregoing. We may, at our option, control the defense of any matter subject to indemnification, and you agree to cooperate; you won’t settle any matter in a way that imposes obligations on us without our prior written consent. This obligation is not subject to the liability cap in Section 14.

17. Term, suspension, and termination

These Terms apply while you use the Service. You can stop using the Service and close your account at any time. We may suspend or terminate your access — in whole or in part, with or without notice — if you breach these Terms or the Acceptable Use Policy, if your use creates risk or legal exposure for us or others, if you fail to pay, or if we’re required to by law. We may also discontinue the Service, or any plan or feature, with reasonable notice.

When your account ends, your right to use the Service ends, any outstanding fees and wallet balances become immediately due, and we may delete your Content. You can export your data before closing your account; after closure, we delete or anonymize your data on our normal schedule, except for what we must retain to comply with the law or enforce our rights. Sections that by their nature should survive — including ownership, your representations and indemnity, the disclaimers, the limitation of liability, dispute resolution, and the general provisions — survive termination.

18. Export controls and sanctions

You must comply with all applicable U.S. and other export-control and sanctions laws, including the Export Administration Regulations and the programs administered by the U.S. Treasury’s Office of Foreign Assets Control (OFAC). You represent and warrant that you are not located in, ordinarily resident in, or organized under the laws of any country or region subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not on, or 50% or more owned by anyone on, any U.S. government restricted- or denied-party list. You agree not to use the Service in violation of these laws. We may suspend or terminate your access immediately, without liability, if we reasonably believe you have violated this section.

19. Changes to these Terms

We may update these Terms as the Service evolves. When we make a material change, we’ll update the “Last updated” date above and, for significant changes, give you reasonable notice — in the app or by email. Changes take effect when posted, or on the effective date we state. Continuing to use the Service after a change takes effect means you accept the updated Terms; for material changes to the arbitration agreement in Section 20, we may ask you to affirmatively re-accept. If you don’t agree, stop using the Service and close your account.

20. Dispute resolution — arbitration and class-action waiver

Please read this section carefully — it affects your legal rights, including your right to go to court and to have a jury trial.

Informal resolution first. Before starting an arbitration or other proceeding, you agree to first contact us at legal@autoprintfarm.com and give us 60 days to resolve the dispute informally and in good faith.

Binding arbitration. Except for the carve-outs below, you and AutoPrintFarm agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration, rather than in court, administered by the American Arbitration Association (AAA) under its applicable rules (including, where applicable, its Mass Arbitration Supplementary Rules). The Federal Arbitration Act governs this agreement. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this agreement, except that a court decides the enforceability of the class-action waiver below.

Class-action and jury-trial waiver. You and AutoPrintFarm agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding. You and AutoPrintFarm waive any right to a jury trial.

Carve-outs. Either party may bring an individual claim in small- claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information. Disputes about intellectual-property rights are not subject to arbitration.

30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@autoprintfarm.com with your name, account, and a clear statement that you opt out of arbitration. Opting out won’t affect any other part of these Terms.

21. General

Governing law and venue. These Terms are governed by the laws of the State of Delaware and the United States, without regard to conflict-of-laws rules. Subject to Section 20, any dispute not resolved by arbitration will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to their jurisdiction.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, financing, or sale of assets.

Severability and no waiver. If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the rest stays in full effect. Our failure to enforce any provision is not a waiver of it.

Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, Shipping Label Terms, Data Processing Addendum, and any order or plan terms you agree to, are the entire agreement between you and us about the Service and supersede any prior agreements, representations, or marketing statements.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, cyberattacks, and outages or failures of cloud-hosting providers, third-party Integrations, carriers, or printer firmware.

Notices. We may give you notice by email to the address on your account or by posting in the Service. You may send legal notices to legal@autoprintfarm.com.

22. Contact

Questions about these Terms? A real person reads every message. Email nate@autoprintfarm.com, or legal@autoprintfarm.com for legal notices. For sales or a demo, reach nate@autoprintfarm.com, or see our contact page. Our Privacy Policy explains how we handle your data.

This document is a reasonable draft intended for review by your legal counsel; it is not legal advice.